Privacy Policy | Commercial Lending Capital, LLC

Commercial Lending Capital, LLC (“Commercial Lending Capital,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you share with us.

This Privacy Policy explains the types of information we may collect, how we use and protect that information, and how we manage communications when you interact with our website, contact forms, communications, and commercial financing support services.

Commercial Lending Capital, LLC provides professional support and guidance related to commercial financing inquiries, commercial real estate, investment properties, construction projects, development opportunities, and qualifying business projects.

This Privacy Policy applies to information collected through our website, online forms, direct communications, and other interactions with Commercial Lending Capital, LLC.

1. Information We Collect

We may collect the following types of information:

Personal Identifiers

We may collect information such as your name, telephone number, email address, mailing address, and communication preferences.

Commercial Financing Inquiry Information

We may collect information you voluntarily provide regarding a commercial property, investment property, business project, construction project, development opportunity, or other commercial financing inquiry.

This information may include general project details, property type, project location, estimated financing needs, transaction objectives, and other information you choose to provide so that we can better understand your inquiry.

Consultation and Client Support Information

We may collect consultation details, appointment information, service inquiries, onboarding information, client communication records, and information related to requested services.

Documents and Records

You may voluntarily provide documents, forms, or records in connection with a commercial financing inquiry, consultation, onboarding process, or client support request.

We ask that you only provide information or documents that are reasonably necessary for the applicable inquiry or service.

Communication Data

We may collect messages and other communications you send to us, your responses to our communications, communication preferences, and records of your consent or opt-in selections, including SMS consent.

Website and Form Activity

We may collect information concerning how you interact with our website, landing pages, forms, links, and online content.

This may include browser information, device information, IP address, pages visited, referring pages, and general interaction data.

2. How We Use Your Information

We may use personal information to:

Respond to commercial financing and service inquiries.

Better understand the nature and objectives of a commercial property, investment, construction, development, or business project.

Schedule, confirm, and manage consultations or appointments
Communicate regarding information or services you have requested
Provide professional client communication and inquiry support
Send appointment confirmations and reminders
Provide onboarding instructions and service-related updates

Send document reminders or requests related to an existing inquiry or client relationship.

Respond to customer support requests
Provide follow-up communications regarding inquiries initiated by you

Maintain and improve our website, forms, communications, and client experience.

Maintain appropriate business and communication records
Protect our business, clients, website, and systems

Comply with applicable legal, regulatory, contractual, or operational obligations.

Resolve disputes and enforce applicable agreements.

We may send marketing or promotional communications only when permitted by applicable law and, where required, after you have separately and voluntarily consented to receive those communications.

We do not use SMS consent or mobile opt-in information to send third-party marketing messages or to provide third parties with permission to send marketing or promotional text messages to you.

2.1 Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, and similar technologies to operate our website and understand how visitors interact with our online content.

These technologies may collect information such as:

Device type
Browser type
IP address
Pages visited
Time spent on pages
Referring or exit pages
General website and form interactions

We may use this information to:

Operate and improve our website
Maintain website functionality
Remember certain preferences
Measure website and form performance
Troubleshoot technical issues
Understand general visitor interactions

Evaluate the effectiveness of our marketing and advertising activities, where applicable.

Third-Party Tools

We may use service providers and technology platforms that support website hosting, analytics, customer relationship management, scheduling, communications, and related business operations.

We may also use analytics or advertising measurement technologies, such as Google Analytics or Meta Pixel, where enabled.

These technologies may process information in accordance with their applicable terms and privacy practices.

We do not use analytics or advertising tools for the purpose of sharing mobile opt-in data or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

You may be able to control or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of portions of our website.

Where available, you may also use applicable browser, platform, or industry tools to manage certain analytics or advertising preferences.

Do Not Track

Some web browsers offer a “Do Not Track” signal.

Because there is not currently a consistent industry standard for responding to all Do Not Track signals, our website may not respond to these signals in a uniform manner.

3. SMS and Text Messaging

Commercial Lending Capital, LLC may send SMS or text messages only in connection with the type of communication consent provided by the recipient.

Consent to receive text messages is voluntary and is not a condition of purchase.

Non-Marketing SMS Messages

When you voluntarily opt in to receive non-marketing SMS messages, we may send text messages concerning:

Your inquiries
Consultation communications
Appointment confirmations
Appointment reminders
Requested information
Onboarding instructions
Service-related updates
Document reminders
Client support

Other communications directly related to an inquiry or service interaction with Commercial Lending Capital, LLC.

Marketing and Promotional SMS Messages

When you separately and voluntarily opt in to receive marketing or promotional SMS messages, we may send communications regarding:

Commercial Lending Capital, LLC services
Commercial financing information
Company updates
Business updates
Service announcements
Promotional communications related to our services

Marketing SMS consent is collected separately from non-marketing SMS consent.

Twilio expressly requires separate consent for marketing and informational messaging in A2P registration flows.

SMS Program Disclosures

Message frequency varies
Message and data rates may apply
Reply HELP for help
Reply STOP to opt out of text messages

Consent to receive SMS messages is not a condition of purchase.

SMS consent is collected only from individuals who voluntarily provide their mobile telephone number and affirmatively agree to receive applicable text messages from Commercial Lending Capital, LLC.

We do not treat the submission of a general website inquiry as automatic consent to receive SMS marketing messages.

You may decline SMS consent and still submit your primary inquiry where the applicable form permits a non-SMS method of communication. Twilio’s current A2P vetting guidance specifically requires the primary action not to depend on accepting SMS consent.

Opting out of SMS communications does not prevent us from communicating with you through other methods when legally permitted or reasonably necessary to respond to services or communications you have requested.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

The safeguards used may vary depending on the nature of the information and the systems involved.

However, no method of transmitting information over the internet and no electronic storage system is completely secure.

Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

Commercial Lending Capital, LLC does not sell or rent personal information for third-party marketing or promotional purposes.

We may use service providers to support our business operations. These providers may perform services involving:

Website hosting
Customer relationship management systems
Communications technology
SMS and telecommunications services
Scheduling systems
Analytics
Document management
Information technology support
Customer support
Other operational business services

Service providers may process information on our behalf when reasonably necessary to provide their services to Commercial Lending Capital, LLC.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, transfer, or provide SMS consent to another business so that the other business may independently send marketing or promotional text messages.

Legal and Compliance Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law or regulation.

Respond to a valid legal process, court order, or government request.

Protect our legal rights
Investigate suspected fraud or misuse

Protect the safety of our clients, users, personnel, or business operations.

Enforce applicable agreements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the inquiry or service
The length of a client relationship
Operational and business record requirements
Legal or regulatory obligations
Dispute resolution requirements
Security and fraud prevention needs

When information is no longer reasonably necessary, we may delete, anonymize, or securely retain it in accordance with applicable business and legal requirements.

7. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of certain personal information associated with you.

You may also contact us to update your communication preferences.

The availability of a particular privacy right may depend on applicable law and your place of residence.

We may need to verify your identity before processing certain privacy requests.

We may retain information when reasonably necessary for legal compliance, business records, dispute resolution, fraud prevention, security, or other legitimate operational purposes.

SMS Preferences

You may opt out of SMS communications by replying STOP.

You may reply HELP for assistance with SMS communications.

You may also contact Commercial Lending Capital, LLC directly regarding your communication preferences.

We will process opt-out and consent revocation requests in accordance with applicable requirements and our messaging systems. FCC rules recognize reasonable methods of revoking consent, rather than limiting revocation solely to a predefined keyword.

8. Children’s Privacy

Our website and services are intended for businesses, commercial property participants, and adults exploring commercial or investment-related projects.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

9. External Websites and Services

Our website may contain links to external websites or services that are not operated by Commercial Lending Capital, LLC.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of any external website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable requirements.

The updated Privacy Policy will be posted on this page with a revised effective date.

Changes become effective when posted unless otherwise stated
We encourage you to periodically review this Privacy Policy

11. Contact Us

For questions about this Privacy Policy, our information practices, or privacy-related requests, contact:

Commercial Lending Capital, LLC

Address:21110 State Rd. 54, Suite 325Lutz, Florida 33549

Email:[email protected]

Phone:813-701-1038

Website:www.commerciallendingcapital.com

Commercial Lending Capital, LLC provides professional support and guidance for commercial financing inquiries related to business, real estate investment, and qualifying commercial projects.

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CONTACT

Commercial Lending Capital, LLC21110 State Rd. 54, Suite 325Lutz, Florida 33549813-701-1038[email protected]

Financing programs, availability, rates, terms, transaction timelines, and eligibility may vary based on individual circumstances and applicable financing criteria. Website content is provided for general informational purposes and does not constitute an approval, financing commitment, or guarantee of financing.